Picking a contractor and a picture as requested

I had to take a couple of deep breaths before beginning this post. First I'll say that on the surface my kitchen looks great (and it's a drastic improvement from what it was... not that that was much of a feat). But I needed to take deep breaths because the process of getting it from

that

to this

was a frustrating challenge. 

Picking a contractor - It's best to go with recommendations from others. I had a couple of recommended contractors come to my place to see the kitchen, to get basic cost estimates, and to get a feeling about them. The first thing I learned is that contractors are unlikely to give cost estimates on an initial visit... and for good reason. They don't yet know the homeowners and their tastes. There are some people who have extremely expensive tastes so an estimate for them is very different than for a thrifty person. Soon I'll be doing a post on "planning for a remodel" that will contain a list of things to price out, but when you meet with a contractor, I recommend at least getting an estimate on the labor costs. More on that in a later post.

Even though they were recommended, some of the contractors just rubbed me the wrong way. There was something that set off an internal alarm that screamed "No. Don't hire them." Unfortunately, that wasn't the case with the contractors I ended up hiring. When I first met them, I had a pretty good feeling about them. They had been recommended to me by a friend whose friend had their kitchen redone. The friend of a friend was pleased with their work. Maybe the contractors did a better job on that kitchen, but it's also possible that their standard for "acceptable" is different than mine. So my second recommendation is get a recommendation from someone you know whose kitchen you can physically go into and look around to ensure quality work was done. It might not ensure quality work on your kitchen, but it's a start. (I'm not going to get into the young, single female discrimination possibility in these posts; even though it hovers in my mind, I have no proof).

Working with contractor

Quality is very important, but another problem with my contractors is that I didn't feel like they listened to me much of the time. It's really hard to gauge what a working relationship will be like with a specific contractor until you actually get started on the project. I suggest you take at least one of my two recommendations about working with contractors:

1. If you start to have issues with them later in the process... drop them! The scenario: I told the contractors about my design preferences so they could start working with the cabinet guy to design my kitchen. They came back to me with 3 designs later and they were not what I was looking for. I sat down with them again to go over ideas and the next set of designs were also missing key components. RED FLAG. They hadn't listened to me. (Which proved to be a continual problem in the process. Later, I even tried to compensate for their lack of listening by repeating myself multiple times AND putting it in writing... It didn't help.) The end of this scenario is that I went to the cabinet guy and did the design work with him myself. And unfortunately, I ignored the red flag; I felt bad since they had put in time starting the design process (albeit, unsuccessfully due to their lack of listening... I shouldn't have felt bad a/b not having them do the work) and I didn't want to delay the time-line and would have only had a couple of weeks to find a good, new contractor (I know now that it would have been better to forget the time-line and find someone who will listen to you). I hadn't signed a contract at that point so I had no obligation to them. Also, make sure the contract you sign is specific (i.e. costs per task) and that there is some way for you to get out of it prior to the end of completion if you are not satisfied with their work (i.e. some sort of prorate by task payment and reevaluation).
2. Micromanage. When there are warning signs that they are not listening to you or doing quality work, start to micromanage. Give them lists of what you want done and make it clear they will have to redo it if it doesn't suit you. Inspect every step of everything they do. Be a hard-ass and be specific. I didn't do this for 3 reasons: I hadn't planned enough (Plugging my future post again b/c planning is really important), I trusted the contractors to know better than me (however, "knowing" isn't the same as "caring") and assumed the final product would have all things fixed that I thought were wrong along the way, and I was on vacation for part of the remodel. I don't regret taking vacation when the remodel was going on because there can be a decent amount of dust and if I'm going to eat out all of the time, I would prefer to do it away... I mainly regret not getting competent contractors. 

This post has the potential of getting entirely too long, but now you see why I said I'm doing a series of posts about the kitchen remodel process.